LOGIN ASSISTANCE - You can conveniently access Online Bill Pay directly or through your ROAR account.

PAYMENT PLAN ASSISTANCE - Find out how to set up a payment plan to secure your class schedule.

CLASS SCHEDULE AND CURRENT BALANCE ASSISTANCE - Find out how to view your class schedule, e-bill and current account activity and balance.

FINANCIAL AID ASSISTANCE - Your Financial Aid has a significant impact on your account status, find out more here.

LOGIN ASSISTANCE

How do I login to my ROAR account?
Go to highland.edu and click on Login in the upper right hand corner. Click on the ROAR icon. Enter your 9 digit ID number (the first 4 numbers are 9000). If you forget your
User ID, you can click on Look up my User ID. Enter your pin. If you forget your pin, click on Forgot Pin after entering User ID.

How do I login to my Online Bill Pay account?
There are two ways:

Login to ROAR (see above), click on Student Services, then Student Account, click on Veiw Account Balance by Term, scroll to the bottom of the page and click on Pay Online, click on Online Bill Pay.

OR

Go to the Online Bill Pay home page click on Login and use your ROAR login
User ID and pin.

How do I login to my HCC e-mail account?

Go to the HCC Login page In the Username field, type your first initial, middle initial,
last name- no spaces. For example: jajones would be the username for John A Jones. The initial password is your six-digit birth date, i.e. mo/day/yr. For example, 030677. When prompted, create a new password that is at least six characters long.

PAYMENT PLAN ASSISTANCE

How do I know if I need to sign up for a payment plan?
If you are not paying your tuition and fees in full, or if your financial aid does not cover your
charges in full, you must set up a payment plan prior to the next deadline date to avoid being dropped from your classes.

To check your balance, login to Online Bill Pay, click on Recent Account Activity, or View Account Activity, then choose the term in View Transactions by Term. Estimated aid is listed and followed by current activity which includes all charges and payments. The estimated aid less the balance of current activity is your outstanding balance that requires a payment plan if you are not paying your balance in full.

How do I sign up for a payment plan?
Login to Online Bill Pay, click the Payment Plans tab and choose Sign Up For A New Payment Plan. The available payment plans for the term in question will be listed. Choose one of the plans listed and proceed through the menus to set up your plan. Please note that the plan fee is due at sign up.

If I need a payment plan, am I required to make my payments online?
No. Online payment is convenient and secure, but you are not required to do so. If you would prefer to pay by other methods, please see the Cashier's Office on the second floor of the Student/Conference center.

CLASS SCHEDULE AND CURRENT BALANCE ASSISTANCE

How do I view and/or print my class schedule?
Login to ROAR (see above), click on Student Services, then Registration, then Class
Schedule, Class Schedule Detail, or Class Schedule by Day and Time, then select appropriate term and print.

How do I check my current balance?
Login to ROAR (see above), click on Student Services, then Student Account, then View Account Balance by Term/Pay Online to see your up-to-date balance (not available 12 a.m. - 4 a.m.).

Will I be receiving a mailed paper bill?
No. In order to streamline our process and go more "green," students will receive an e-bill. An email will be sent on the first of the month informing you that your statement is ready. To view your bill in Online Bill Pay, click on View Current Activity. Select the appropriate term from the Current Activity drop down box and click on Go to see the updated activity.

To view your bill from ROAR, click Student Services, click on Student Account, then View Account Balance by Term and scroll down to the bottom of the page and click on Sign up for a payment plan/Pay Online. Click on Online Bill Pay.

FINANCIAL AID ASSISTANCE

How do I know if I am eligible for financial aid? There are several ways to determine if
you are eligible for financial aid.

- Review the confirmation page when you submit your FAFSA online.

- Highland's Financial Aid Office also sends out award letters at certain times throughout the school year that will show what you qualify for and any missing requirements you
may have.

- Login to Online Bill Pay and check the Current Account Status tab. You can also select Recent Account Activity from the main screen and choose the current term to view more information. Financial aid can also be viewed in the Recent Payments and Credits tab from the Quick View section.